COVID-19: iomart update

Advice, solutions and resources to help our customers.

We are here to support you

In light of the difficult times we are in, we want to reassure you that we are here to help our customers and staff. iomart is following all government and NHS advice closely, and will continue to review the actions we take as a business in line with the latest recommendations. You can read about what we are doing in more detail further down this page.

Our priorities are to ensure:

  • The health and welfare of our staff and customers

  • Continuity of service for our customers

Like us, many of you have implemented your Business Continuity plans and are now managing a remote workforce. We have brought together some of the solutions that could help, as well as more general advice and resources that might prove beneficial.

Useful Solutions

The majority of iomart staff are remote working to continue to provide our customers with a 24/7 service. We are operating a reduced physical presence in our datacentres and entry to these facilities is reviewed on a case-by-case basis, subject to government guidance.

iomart is also donating a significant amount of spare compute from our data centres to a worldwide open source computing project that is helping scientists in the fight against COVID-19.

We would also like to understand the challenges you are facing so we can ensure we provide support where it is most needed.

Contact us

Our team of 300+ expert consultants, solution architects and support staff are here to provide continued support and advice 24/7. If there is anything we can do to help your organisation please get in touch via our contact details below.

Existing Customers

The best way to ensure your enquiry is dealt with as quickly as possible is by raising a ticket via the iomart control panel. Click here to access the control panel.

Alternatively, please contact your Account Manager directly or email

Other enquiries

Our live chat team is available on our website Mon-Fri 9-5pm, just click on the Chat Now icon.

Alternatively, fill out the contact us form on any page of our website and a member of the team will be in touch shortly to assist with your enquiry.

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