Will I need to pay a declaration or invocation fee?

• No – our subscriptions are all inclusive, meaning you can invoke your recovery plan without worrying about a “cost per use” that other providers levy at the time of incident.
• We will not interrogate nor debate at length the nature of your incident, as subject to a fair use policy the contracted resources can be called upon for convenience (subject to 5/days/pa of the 30-day allowance above).

Can I split the 30 invocation days?

• Of course – use a couple of days for a power outage, knowing that your remaining 28 days are safe for any incidents later in the year. Invocations may be spread out over multiple events, within your 30 days allowance.

Can I add days on to my initial 30 invocation days?

• If your incident runs longer than your 30 day allowance, you can pay to keep your office on until you are ready to return to your building. We are happy to agree a pricing in due course and pre-contract

What are you most common customers who use your service?

• There is not really a common customer profile any longer. For many years it was typically highly regulated finance and insurance customers; but we now have clients from retail, manufacturing, financial services, insurance and more recently professional services such as legal, accounting and consulting firms.
• This service and the protection it provides to your brand, reputation and revenues is relevant to all clients, large or small, regulated or not.

What is the average time used in days or weeks?

• Invocation usage can range from days to months depending on the incident or event. The most common invocation is weather, power or communications specific – and thus an average stay would be measured in terms of days but for higher impact events, the stays are often much longer.
• Last year Regus supported 600+ incidents or almost 2 per day.

What are the options for seat set up and flexibility?

• All Dynamic clients will be in secure/private or exclusive use offices – not an open plan shared cubicle area. These offices vary in size according to the number of positions contracted.
• Once a Centre(s) is decided between the client and Regus there is the opportunity to be flexible and work with the client on seating arrangements to accommodate teams being located together and taking into account the number of positions in an office – all with phone and internet connectivity taken into account.

Can I test my workplace recovery plan?

• Yes, all Regus Dynamic customers have two test days per position per year included in their contract. These can be taken together or separately.

Why shouldn’t I go to Regus direct?

• By contracting with iomart you have a single point of contact for all of your business continuity requirements with lower total cost of ownership. We ensure minimal downtime and risk of loss by enabling your mission-critical staff get back to work and connected to your IT systems as quickly as possible.