The Direct Debit Guarantee

This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

If the amounts to be paid or the payment dates change, we will notify you 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by Melbourne or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please send a copy of your letter to us.

What happens next?

Once we receive the form you will get an email from our finance team confirming your Direct Debit Set up.

Melbourne will automatically collect invoices raised by direct debit, after 10 working days from the date they are arranged.

Monthly invoices are raised on the 1st of the month; the payment for these invoices are collected on or around the 20th of the month

You will continue to be sent monthly rental invoices on the 1st of the month, and also a payment confirmation will be emailed to you approx five days before the Direct Debit is taken, confirming the amount to be taken.

To make a single payment by card, enter your account reference or invoice number, and the amount. The card payment will be securely taken and applied to your account.

To set up a continuous authority to pay your invoices by debit or credit card, please enter your account reference below. This can be found on any invoice or statement, and should be the same as your support site username. You will be taken to a secure WorldPay page, where you can enter your card details.

When the mandate is set up, you will receive an email from WorldPay with a username and password; you can use this to log in later if you need to amend card details or stop the payment.

Invoices raised on your account will be taken automatically on the 20th of the month. You will receive a confirmation email from WorldPay when each card payment is taken.

Please use the bank details shown below to pay by BACS or standing order. Use the invoice number or your account reference as the reference when making payments.

Account Name: iomart Hosting Limited
Sort Code: 80-07-74
Account Number: 10074263
BIC: BOFSGB21315
IBAN: GB55 BOFS 8007 7410 0742 63

Please send us remittance advice by email to creditcontrol.mcr@iomart.com so we can expect your payment.

If you have any queries, please contact us on 0800 040 7228.

We accept any possible method of electronic payment method, and therefore find it unnecessary to send or receive cheques. They take time to clear, and they need to be sent in the post.

If you can’t pay by any of the automated methods listed above, and must send a cheque, please note that a cheque processing charge of £5 will be added to you account for any cheques received to cover the processing and lodging costs.