Businesses across industries have advertised their solutions as a means to assist clients. While the Cambridge Dictionary defines a solution as an “answer to a problem”, the term has become a cliché and is often used as an empty promise. In the technology sector, the term ‘IT solutions’ has a more specific meaning.

Key takeways

  • The term “IT solutions” has a specific meaning in the technology sector and refers to a bundle of services that solve IT-based problems.
  • IT solutions can be software-based or physical and can improve efficiency, enhance security, provide scalability, cost savings, greater flexibility, and improve customer service for businesses.
  • IT solutions can also enable remote working and access to a wider talent pool.

Solutions in the case of the IT sector

‘IT Solutions’ can often be used as a catch-all phrase by businesses that use information technology to solve business problems. By this standard, and with our reliance on technology increasing more and more every year, the phrase ‘IT Solutions’ casts an extremely wide net when it comes to pinning down the tasks involved. For example, an ‘IT solution’ could mean anything, from fixing a phone system to the management of information and data (e.g. infrastructure and cloud solutions).

Another answer to the question, ‘what does IT solutions actually mean?’ is that an IT solution refers to a package of related software as a service programs (SaaS) that businesses sell as a single bundle to their clients. An example of this might be antivirus software sold alongside a spam filter or backup service. Rather than a single service being sold, an aggregation of related products is being supplied. At the end of the day, when it comes to describing a software package or suite as an IT Solution, it must help the customer solve a complicated IT problem or situation.

The ‘IT Solutions’ provided by iomart are packaged up as a bundle or suite in the same way. However, the difference is that iomart’s services are not exclusively software-based. As well as providing software-based packages in areas like Data Protection and general security—we also provide physical products like Managed Infrastructure which requires physical data centres and apparatus.

What are the benefits of using IT solutions in businesses?

IT solutions can bring a number of benefits to any business. These include:

  1. Improved efficiency: IT solutions can help automate tasks and streamline processes, saving time and increasing productivity.
  2. Enhanced security: IT solutions can help businesses protect their data and systems from cyber threats.
  3. Scalability: Many IT solutions can be easily scaled up or down to meet the changing needs of a business.
  4. Cost savings: By using IT solutions, businesses can often reduce their costs associated with hardware, software, and maintenance.
  5. Greater flexibility: IT solutions can enable remote working, which can improve work-life balance for employees and allow businesses to access a wider talent pool.
  6. Improved customer service: IT solutions such as customer relationship management (CRM) software can help businesses provide better customer service and build stronger relationships with clients.

So, where does this leave us in terms of defining ‘IT solutions’?

By our standards, an ‘IT solution’ is a bundle of services—whether they are software-based or physical—that solve the information technology-based problems our customers face. When we refer to an “IT solution”, or any solution for that matter, we’re talking about a bundle or package of products and services which work together to both solve problems and also support our client’s organisations. Outside of the IT industry, a solution may well mean simply an answer to a problem (or something you put your contact lenses in!). But, it’s important to make the distinction between this and the solutions offered by information technology companies such as iomart.

If you’d like to learn more about the types of service, and levels of service that iomart offers, get in touch to speak with one of our cloud specialists. We’ll ensure you have a thorough understanding of the undertaking that is moving to the cloud, as well as the advantages it will bring.

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